Terms & Condition

 

Terms and Conditions

Welcome to Awadh Vilas Hotels. We strive to provide you with a pleasant and safe stay. By booking or staying at our hotel, you agree to the following terms and conditions:

1. Booking & Reservation

  • All bookings are subject to availability.

  • A valid government-issued ID is required for check-in.

  • Advance payment may be required to confirm your reservation.

  • Rates may vary based on season, availability, and promotional offers.

2. Check-In and Check-Out

  • Check-in time: 12:00 PM

  • Check-out time: 11:00 AM

  • Early check-in and late check-out are subject to availability and may incur additional charges.

3. Cancellation and Refund Policy

  • Free cancellation up to 48 hours before check-in.

  • Cancellations made within 48 hours of check-in may be subject to a one-night charge.

  • No-shows will be charged the full booking amount.

4. Guest Conduct

  • Guests must respect hotel property and staff.

  • Loud noise, illegal activity, or disruptive behavior will not be tolerated.

  • The hotel reserves the right to ask guests to leave without refund in case of misconduct.

5. Visitors Policy

  • Visitors are allowed only during designated hours (10:00 AM – 8:00 PM).

  • No overnight visitors are permitted without prior approval.

6. Smoking & Alcohol

  • Smoking is prohibited in non-smoking rooms and common areas.

  • Consumption of alcohol is permitted in rooms but must not cause disturbance.

7. Pet Policy

  • Pets are not allowed unless otherwise stated during booking.

8. Liability

  • The hotel is not responsible for the loss of personal belongings.

  • Guests are advised to use lockers and safes provided.

  • Any damage to hotel property caused by guests will be charged accordingly.

9. Child Policy

  • Children below 6 years stay free with parents using existing bedding.

  • Extra charges apply for additional bedding or services.

10. Safety and Security

  • CCTV cameras operate 24/7 in public areas for your safety.

  • Guests must follow all safety guidelines provided by hotel staff.

11. Use of Hotel Facilities

  • Facilities such as WiFi, restaurant services, and parking are available as per hotel policy.

  • The hotel reserves the right to restrict access to facilities under special circumstances.

12. Privacy Policy

  • Guest data will be handled with confidentiality and used only for reservation and service-related purposes.